Subscription

Only items where the subscription option is available will qualify for subscription benefits. Your credit/debit card details will be saved for future processing. Your enrollment in the subscription option will automatically renew at the applicable purchase price + tax every 30, 60, 90, or 120 days and will continue until and unless you cancel.  Of course, you're free to cancel any time before the next renewal date. By placing your initial order, you're giving us the green light to charge your chosen payment method for future orders, keeping your supply of inni-favs flowing.

When you purchase product(s) and enroll in a subscription, you are signing up for continuous shipments of such product(s). You may select how often you would like your product(s) delivered to you (every 30, 60, 90, 120 days). On all subscription orders (initial and subsequent), you will receive 10% off and free UPS Ground Shipping on orders $40+. If your order contains a mixture of subscription product(s) and one-time delivery products, only your subscription product(s) will qualify for the 10% off. 

You can make changes to your subscriptions at any time by logging into your account, clicking “Manage Subscriptions” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription). Any changes you make will kick in with your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment). Those will take effect after your current order is all wrapped up.

If you need a break, you can log into your membership account and skip a shipment! You'll still be an active subscriber, but you won't be billed for your next shipment – as long as you make the change before your next renewal date. Just keep in mind, you'll pick up right where you left off on the next scheduled shipment.

We've made it super easy for you to cancel your subscription at any time. To do so, simply log in to your account, click the “Manage Subscriptions” tab, then click “cancel.” You can also cancel by contacting Innisfree customer service at innisfree@apus.amorepacific.com. If you cancel before your next payment is due, your subscription will automatically end, and you won't be charged for anything else. However, once those orders are in, they're final. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), we will continue to process your order; your subscription will terminate automatically after the last order is shipped. If you run into any hiccups along the way, just give us a shout. We're here to help! 

Remember to cancel before your next renewal date if you do not want to continue with your subscription. Subscription orders are Final Sale and we are unable to refund paid subscriptions unless they are damaged or defective upon arrival. Please see our Refund Policy for more information. 

Great question! Your subscription operates regularly, with renewal occurring every 30, 60, 90, or 120 days, depending on what you've chosen. Your initial charge kicks in when you place your very first order. Subsequent renewals are automatically processed throughout the designated term unless you opt to cancel. If, for some reason, a payment doesn't go through, you will need to log in and update your credit card information to ensure timely processing of future shipments.

Once your order has been processed and packed by our warehouse, we'll shoot you an email with a UPS tracking number. You can use this number to track your order’s progress.

Changes to your shipping information can be made by logging into your account and clicking “Manage Subscriptions.” Just remember, any changes you make will apply to your next order. Once that recurring charge goes through, we can't make any more adjustments.

We want you to be totally satisfied with your Innisfree goodies, but unfortunately, we can't accept returns, exchanges, or refunds on subscription items – unless they arrive damaged or defective (see return policy). All subscription orders are final and refunds are not given for incorrect choices, change-of-mind purchases, or exchanges.

Yes, we’ll send you an email 3 days before your next renewal date to charge your credit card on file.

Gift with purchase promotions may apply to orders with subscription items on the initial order only. Discount promotions will not be applied to subscription items. Innisfree may, in its sole discretion, change the ability to combine Auto-Replenish items with other promotions without notice.

*Your enrollment in the subscription option will automatically renew at the applicable purchase price + tax every 30, 60, 90, or 120 days and will continue until and unless you cancel. Cancel any time prior to the next renewal date. innisfree, in its sole discretion, may alter, limit, or modify the subscription rules, regulations, benefits, eligibility, or any other feature of the subscription. innisfree may terminate the subscription at any time at its sole discretion, without prior notice.