Contact Us


By Email

We're here to help! Please email us at innisfree@apus.amorepacific.com for any questions you might have. Due to a high volume of orders following the promotional period, our customer service team will respond to your request within 3-5 business days.

Please note, in observance of Thanksgiving, our warehouse and customer service will be closed Thursday, November 27th, 2025. Orders placed on this day will be processed on the following business day. Due to the promotional period, orders may experience processing delays of up to 10 business days & returns may experience processing delays of up to 21 business days. We apologize in advance for any inconvenience this may cause.

Find answers to our most commonly asked questions by checking our FAQ and Shipping Information pages.