FAQs

My inni-Friend Rewards is our loyalty program, designed to reward you with exclusive discounts as you earn points! As a inni-Friend Rewards member, you will be eligible to earn points through your Account whenever you make a purchase, refer a friend, write a product review, or share your love for innsfree on social media.

Sign up: Create an account and earn 200 points.
Purchases: Earn 3x, 5x, or 7x points for every dollar spent, depending on your membership tier (1)
Refer a Friend: Your friend will receive a promotional code redeemable for $10 off their purchase of $50+, and once your friend completes their purchase, you will receive 1000 points (redeemable for $10 off) (2)
Make 3 purchases of $50 or more: 100 points (3)
Product Reviews: Reviews are only eligible if accessed via the review email sent to you after a product purchase: 50 points (4)
Special Birthday Offer: Tell us when your birthday is and we’ll give you a promotional code redeemable for 10%, 15% or 20% off any single purchase made during your birthday month, depending on your membership tier (5)
Follow us on Instagram: 50 points (6)
Level Up: Receive tier entry points when you upgrade to a new tier (7)
Read our blog inniversity: 15 points 
Follow us on Tiktok: 50 points (6)

Points have no cash value (not redeemable for cash or cash equivalent), and may only be redeemed for discounts on innisfree products purchased online or for certain promotional goods listed on our membership rewards page. Points will automatically expire if no purchases are made on inni-Friend Rewards account for 12-month period following last purchase date.


(1) Points are awarded at a rate based on your Tier.  Seed members earn 3x points for every dollar spent (e.g., spend $100 and earn 300 points). Sprout members earn 5x points for every dollar spent (e.g., spend $100 and earn 500 points). Green Tea VIP members earn 7x the total purchase amount (e.g. spend $100 and earn 700 points).  Points will not be awarded for taxes, shipping costs, discounts, or refunds applied to purchases. 

(2) Give your friend $10 off their first purchase of $50+ and, after your friend completes their first purchase, get 1000 points for each successful referral. No cash value (not redeemable for cash or cash equivalent).

(3) Receive 100 points for every third transaction of $50 or more, excluding all taxes, shipping costs, discounts, or refunds.

(4) Limit of one (1) review per customer per day. Reviews are only eligible to earn points if accessed via the Yotpo review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on us.innisfree.com are not eligible. 

(5) Members must enter the date of birth at least one month prior to the first day of their birth month to be rewarded. To redeem the Special Birthday Offer, members must apply the promotional code (sent via email or added to the Account under the “Rewards History” section) in cart prior to checkout.  Limit 1 per customer.  Discounts cannot be combined.

(6) Social shares, follows, or likes do not apply if completed directly through your social media account. 

(7) Members will receive tier entry points when they upgrade to a new tier: Sprout (250 points), Green Tea VIP (500 points).

As an inni-Friend Rewards member, your yearly spend determines both your tier level and tier benefits! Join today for free and you will enter our Seed Tier. You will reach our Sprout Tier once you have spent between $100-$199.You will reach our Green Tea VIP Tier once you have spent $200+ within the last 12-month period.

Tier 1, Seed: $0-$99
Welcome Gift : 3 Sachets
3x points for every dollar spent
10% off for your birthday
Redeem points for discounts or exclusive samples & goodies

Tier 2, Sprout: $100 - $199
Welcome Gift : 3 Sachets
5x points for every dollar spent
Tier entry reward of 250 points
15% off for your birthday
Early access to new arrivals
Redeem points for discounts or exclusive samples & goodies

Tier 3, Green Tea VIP: $200+

Welcome Gift : 3 Sachets
7x points for every dollar spent
Tier entry reward of 500 points
Early access to new arrivals and exclusive events
20% off for your birthday
Redeem points for discounts or exclusive samples & goodies

You’re all set, just log into your account! All existing account holders as of October 12, 2021 were automatically enrolled in the new inni-Friend Rewards program and all existing points were transferred to your inni-Friend Rewards account. Your new tier level will be determined based on the past 12-month purchase history associated with your account. See full membership terms at https://us.innisfree.com/pages/membership-terms

Everyone! Just sign up for an account and start earning points!

In your account rewards page, you’ll have the option to redeem your points if eligible.  For every 100 Points accumulated, you may redeem them for $1 off your purchase. Or, you can also redeem your points for promotional goods listed in your rewards page. Points are non-transferrable, have no cash value and are not redeemable for cash or cash equivalent. All point redemptions require a purchase and may not be combined with other offers or discounts. Points may not be redeemed for recurring subscriptions, such as Sheet Mask Club purchases.

Yes, they can expire! Points will expire due to account inactivity for a period of one year.

Your current tier is calculated based on your total spend within the last 12-month period. If you go down a tier, you will still retain your previously earned points, except in the case of account inactivity in any 12-month period.

Click on the account symbol in the top right corner to see how many points you have accumulated.

Don’t worry, sometimes it takes a few minutes for our system to process and apply points to your account. If you don’t see the points reflected in 24 hours, please reach out to support@innisfree.zendesk.com

Any points associated with the order will be deducted from your account balance.

Aw, we’re sorry to see you go! Please reach out to support@innisfree.zendesk.com and we will deactivate your account. You may re-enroll in inni-Friend Rewards at any time, but your points balance will be reset to zero.

Please reach out to support@innisfree.zendesk.com if you have any questions, and we’ll try to address it as soon as possible. See full membership terms at Membership Terms