Return Policy

 

Please note, in observance of Thanksgiving, our customer service and warehouse will be closed on November 28th, 2024. Returns will be processed on the following business day. Due to the promotional period, please allow processing delays of up to 20 business days. We sincerely apologize for any inconvenience this may cause.

 

Return-Eligible Products 

We are happy to accept returns of most new, unopened products and gently used products purchased from our website at us.innisfree.com within 45 days of delivery. For orders placed between November 1 and December 25, returns must be made before January 15 of the subsequent calendar year. 

• New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information.
• Gently used and undamaged products must be at least half full when returned, and with the original box and/or packaging, along with your order information.* If the product(s) you wish to return is/are part of a set, then all components of the set must be returned with the product(s).

*Your order information can be found on either your original online receipt or the invoice that arrived with your package.

If your Innisfree product is defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.

Exceptions | Non-Returnable Products

Products designated as “final sale” or “as-is” are not returnable, including subscription-based products (such as auto-replenishment orders), unless they are damaged or defective upon arrival.  

Only products purchased from us.innisfree.com can be returned to us. If the product you wish to return was not purchased through us.innisfree.com, please contact the place of purchase for a resolution.

Note: We reserve the right to limit or refuse a refund request if, after inspection, the returned products do not comply with this Return Policy or we find evidence of fraud, return abuse, or other manipulative behavior that may compromise our Return Policy or Terms of Use.

Returns Shipping

Please take the time to carefully package your returns along with the original packaging and receipt/invoice.  You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.

There are two options for you to ship your returns:

With a prepaid return label (preferred option):

Return labels will be provided for free and can be generated at: https://returns.narvar.com/innisfree/returns.  Just print your label, affix it on your return package, and drop it off at a UPS store at your convenience.

Without a prepaid return label:

To return products without a prepaid return label, please contact Customer Service at innisfree@apus.amorepacific.com with your order number and specify which product(s) you would like to return.

You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return. Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned. 

Finally, safely pack your item(s) and ship your return package to the following address:

AMOREPACIFIC US, Inc.
Innisfree Online
3300 East Birch Street
Brea, CA 92821

Note: We cannot process returns without both the invoice and return confirmation email included in the return package.

We do not take title to returned products until the item arrives at our distribution center, so we recommend that you insure your shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Note: We will dispose of any incorrect/mistaken returns, or returned products that do not comply with this Return Policy (e.g., products that are less than half full or missing any set components). No compensation will be provided for any disposed products.

Refunds

For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded.  Any Innisfree loyalty points earned and associated with the returned product(s) will be deducted from your inni-Friend Rewards account.

Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on us.innisfree.com.