Terms of Use

Last updated on: 10/23/24

Welcome to the INNISFREE website at https://us.innisfree.com (the “Website”).

This Website is operated by AMOREPACIFIC US, Inc. (“we”, “us” or “our”). We are committed to becoming the “Asian Beauty Creator” to its U.S. customers through our brands—AMOREPACIFIC®, SULWHASOO®, PRIMERA®, GOUTAL® PARIS, LANEIGE®, MAMONDE®, IOPE®, INNISFREE® and ARITAUM®—and have continuously strived to make the true beauty of Asia known to the rest of the world.

By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Use”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

THESE TERMS OF USE CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES.

Please read these Terms of Use carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions in these Terms of Use, then you may not access the Website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

1. CHANGES TO TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use without prior notice. It is your responsibility to check this page periodically for changes, which will go into effect on the last updated date specified above. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

2. ELIGIBILITY

You must be at least 13 years old to use the Website. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms of Use on your behalf and you may only access and use the Website with permission from your parent or legal guardian.

In order to make a purchase through the Website, you must be 18 or older (or at least the age of majority in your state) and have a valid credit card or other acceptable electronic payment method. Subject to these Terms of Use, you may not use the Website if you are unable to form a legal binding agreement with us.

3. PRODUCTS AND SERVICES USE

The products and services available on the Website, including any samples that are provided, are for personal use only. You may not sell or resell, either directly or indirectly, any of the products, services, or samples that you purchase or receive from us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in a violation of our Terms of Use.

In addition to other prohibitions as set forth in the Terms of Use, you are strictly prohibited from using the Website or Content for any unlawful, obscene or immoral purpose, or to:

• solicit others to perform or participate in any unlawful acts;
• violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
• violate, infringe, or misappropriate other people's intellectual property, privacy, publicity, or other legal rights;
• harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or to post or share anything that is otherwise objectionable;
• submit false or misleading information;
• upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
• collect or track the personal information of others;
• phish, pharm, pretext, spider, crawl, or scrape any portion of the Website;
• interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet;
• send unsolicited or unauthorized advertising or commercial communications, such as spam; or
• advocate, encourage or assist any third party in doing any of the foregoing.

We reserve the right to terminate your use of the Service or any related website for violating these Terms of Use or engaging in any of the prohibited uses.

4. ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products on the Website. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, images or any other content available on the Website are accurate, complete, reliable, current, or error-free.

The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.

The Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.

We undertake no obligation to update, amend or clarify information in the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website should be taken to indicate that all information in the Website has been modified or updated.

5. PURCHASES, PRICING AND ORDERS

Purchase and Payment

You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You authorize us to hold, receive and disburse funds in accordance with your payment instructions. Your authorization permits us to: (a) debit or credit your debit card, credit card, or other payment methods that we accept (“Cards”); or (b) initiate recurring charges from your Cards if you signed up for a service that requires automatic billing. When you place an order, you authorize and order us to commit your payment to us. Your authorizations will remain in full force and effect while you maintain your account with us.

Prices

Prices will be those in effect at the time of purchase (in U.S. dollars) and unless otherwise specified, exclude taxes and shipping fees. Pricing is based upon product availability and subject to correction or change at any time without notice. You are responsible for payment of all applicable taxes. All products are subject to availability. The prices displayed on our Website may differ from prices that are available in stores, and our pricing may differ from store to store.

Occasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

We reserve the right to correct any errors, including, without limitation, publishing, descriptive, typographical, or any other similar errors. If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Private Sales Promotion

Private Sales promotion is available exclusively to select customers which received the Private Sale Invitation. This promotion is only applicable to select items at us.innisfree.com and cannot be used in combination with any other discount offer, or promotional code. Private Sale promotion has different time periods of validity; to determine the validity period, please refer to the invitation email which contains the promotion code. This offer can be terminated, changed, or extended at our discretion without notice to you. This offer is not applicable to shipping fees. This offer cannot be applied to past transactions. This is an exclusive offer, just for you; details of the Private Sale invitation must not be shared or advertised in any way. Any purchase under this promotion is also governed by our general Terms of Use.

Orders

We reserve the right to accept, reject, refuse or cancel any order you place with us at any time without prior notice. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Meta (including Facebook and Instagram)

Purchases on Meta are subject to the laws of the United States and permitted only within the United States. Meta and its affiliates are separate entities from us and your purchase and returns of innisfree products sold on Meta and/or its affiliates are governed by Meta’s terms, along with the terms of Meta’s appropriate affiliate. Meta and/or its affiliates’ privacy policies and other governing terms may apply. We’re not able to process returns or exchanges or otherwise assist with orders not placed through us.innisfree.com. This includes your order information of innisfree products on Meta and/or its affiliates such as your order confirmation, returns, refunds and cancellations. Your order information is provided to you directly by Meta and/or Meta’s affiliate. Any questions or comments regarding a purchase of innisfree products on Meta and/or its affiliate must be directed to Meta and/or its affiliate. Members of our innisfree rewards program will not receive loyalty points, perks, credits or rewards for purchases of innisfree products on Meta and/or its affiliates. innisfree.com discount codes and/or coupons cannot be used on the Meta and its affiliates. Meta and its affiliates discount codes and/or coupons cannot be used on innisfree.com.

TikTok Shop

Purchases on TikTok Shop are subject to the laws of the United States and permitted only within the United States. TikTok and/or TikTok Shop are a separate entity from us and your purchase and returns of innisfree products sold on a TikTok Shop are governed by the Seller Terms of Service for TikTok Shop (US), along with TikTok’s privacy policy and other governing terms. We’re not able to process returns or exchanges or otherwise assist with orders not placed through us.innisfree.com. This includes your order information of innisfree products on TikTok Shop such as your order confirmation, returns, refunds and cancellations. Your order information is provided to you directly by TikTok Shop. Any questions or comments regarding a purchase of innisfree products on TikTok Shop must be directed to TikTok Shop. Members of our innisfree rewards program will not receive loyalty points, perks, credits or rewards for purchases of innisfree products on TikTok Shop. innisfree.com discount codes and/or coupons cannot be used on the TikTok Shop and TikTok Shop discount codes and/or coupons cannot be used on innisfree.com.

6. YOUR ACCOUNT AND PERSONAL INFORMATION

Your privacy is important to us, and your submission of personal information through the Website is governed by our Privacy Policy. Our Privacy Policy is incorporated into, subject to and made part of these Terms of Use. Please review our Privacy Policy at https://us.innisfree.com/pages/privacy-policy.

7. MY INNISFREE REWARDS PROGRAM

By creating an account and registering as a member on the Website, you automatically become eligible for receiving certain benefits and rewards through My innisfree Rewards Program. Points awarded have no cash value (not redeemable for cash or cash equivalent), and may only be redeemed for discounts on innisfree products purchased online or in-stores. Points will automatically expire if no purchases made on My innisfree Rewards account for 12-month period following last purchase date. Please review the Terms and Conditions for My innisfree Rewards program available at https://us.innisfree.com/pages/membership-program before you register as a member. You may still purchase our products and use our services, except the ones exclusively provided through My innisfree Rewards program, as a guest without participating in My innisfree Rewards program.

8. SHEET MASK CLUB MEMBERSHIP

If you purchase a subscription through the Website, you will receive regular shipments of those products based on the frequency you choose; we offer 30-, 60-, or 90-day subscriptions. Your subscription will continue for each subscription period until you cancel. You will be charged each subscription period for the cost of the applicable products, plus shipping, handling, and sales tax. You may make changes to or cancel your subscription at any time, as set forth below. There is no additional fee associated with the subscription, and there is no minimum purchase obligation. You agree that the we may terminate or suspend your subscription for any reason at any time in our sole discretion.

AUTORENEWAL AND RECURRING CHARGES APPLY. By purchasing a subscription, you agree that we (or our third-party payment processor) may charge you an initial and recurring subscription fee, without further authorization from you, at our then-current subscription rate. You accept responsibility for all recurring charges and your subscription will continue until you cancel your subscription. We will notify you before each recurring charge.

CANCELLATION. You may cancel your subscription at any time. To cancel, log in to your account, click the “Manage Subscriptions” tab, then click “cancel.” You may also cancel by contacting innisfree customer service at customercare@innisfreeusa.com. If you cancel before the next recurring payment is charged, then your subscription will terminate automatically and we will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), we will continue to process your order; your subscription will terminate automatically after the last order is shipped.

MANAGE YOUR SUBSCRIPTIONS. You can manage or make changes to your subscriptions at any time, by logging into your account, clicking “Manage Subscriptions” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.

9. THIRD PARTY LINKS

Certain content, products and services available via the Website may include materials from third-parties. Links appearing on the Website are for convenience only and are not an endorsed by us, our affiliates or our partners of the referenced content, product, service, or supplier. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10. INTELLECTUAL PROPERTY

All information and content on the Website that is provided by us, including but not limited to its “look and feel,” trademarks, logos, service marks, slogans, product and character names, text, original artwork, graphics, button icons, photographs, images, screenshots, video and audio clips, music, digitally downloadable files, data compilations and software, and the compilation and organization thereof (“Content”) is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by AMOREPACIFIC US, Inc., and is protected by United States and international laws.

You are authorized to access and use the Services and related Content solely for your personal, non-commercial use. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from any portion of the Services or Content on any media without our prior written or electronic approval. Your unauthorized use of the trademarks, service marks, trade dress and copyrighted material displayed on the Website is strictly prohibited.

11. COMMENT SUBMISSION POLICY

We welcome your comments and feedback about us, the Services, or the Website. However, your submission of comments, feedback, questions, suggestions, notes, messages, ideas or other communications (“Comments”) shall constitute an assignment to AMOREPACIFIC US, Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. We will be free to reproduce, use, disclose and distribute the Comments to others without limitation, and to use any ideas, concepts, know-how, content or techniques contained in the Comments for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information without any consideration or accounting. We are under no obligation to: (a) protect the Comments from disclosure; (b) to pay compensation for any Comments; or (c) to respond to any Comments.

12. USER CONTENT

You may upload, submit, store, send, or receive content and data (your “User Content”) through the Website or to us, as permitted through the Website or as solicited through our advertising campaigns or promotions. We may, for example, ask you to respond on social media platforms with a specific hashtag relating to a campaign or our brand. By directing those responses to us, those responses and submissions are considered “User Content” for the purposes of this Terms of Use.

When you upload, submit, send, or otherwise provide your User Content through the Website or to us, you are acknowledging and agreeing to the following:

• You confirm that you own all right, title and interest to your User Content, including any images, videos, and text included therein, and that your User Content does not infringe any intellectual property rights or violate privacy or publicity rights of any third party.
• You give us and our Affiliates permission to repost, share, regram, copy, display, distribute, reproduce, modify, create derivative works of, or otherwise use (“Use”) your User Content on the Website, our social media feeds on Instagram and Facebook, print, email, display advertisements and other marketing channels (“Marketing Channels”), anywhere in the world and for any purpose. This permission does not expire.
• You understand that your User Content may appear in connection with our advertising and promotions, in public view.
• We are under no obligation to compensate you (monetarily or otherwise) for our Use of your User Content now or in the future.
• We may remove your User Content from any Marketing Channel for any reason, or may just decide not to Use your User Content.
• You release us, and our respective directors, officers, employees, agents, representatives, successors and assigns from and against all liability relating to your permission and our Use of your User Content.
• If you are under the age of 18, you represent that a parent or legal guardian also agrees to above-mentioned terms on your behalf.

You retain ownership of any intellectual property rights that you hold in your User Content.

13. COPYRIGHT COMPLAINTS

We respect the intellectual property rights of others. If you are a copyright owner or an agent thereof and believe that any content featured in the Marketing Channels infringes your copyright, or other intellectual property rights, please notify us by providing the following information:

• Your address, telephone number, and email address.
• A description of the copyrighted work that you claim has been infringed.
• A description of where the alleged infringing material is located.
• A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law.
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
• A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Failure to comply with the requirements above may render your notice invalid. Your notice should be sent to AMOREPACIFIC US, Inc. – Legal Team, 1410 Broadway, Suite 210, New York, NY 10018. All other inquiries or complaints should be directed to customer service.

14. WARRANTY DISCLAIMER & LIMITATION OF LIABILITY

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. EXCEPT AS OTHERWISE SET FORTH IN THESE TERMS OF USE, THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, PRODUCTS OR SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION CONTENT, OR SYSTEM INTEGRATION. WE ALSO DISCLAIM ANY LIABILITY FOR CLAIMS ARISING OUT OF MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. WE DO NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE OR OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT AMOREPACIFIC US, INC. OR ITS EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, AND LICENSORS ("AFFILIATES") SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE OR SERVICES.