Our Green Beauty Advisors are thrilled to welcome you back into your local innisfree stores.
We’re adapting to ensure a safe and welcoming experience and we’ve introduced new store regulations to ensure the safety of our Guests and our Green Beauty Advisors. Please see the following details and we cannot wait to assist you very soon!
We welcome you:
We welcome you:

Monday to Saturday: 11AM – 7PM

Sunday: Noon to 7PM

(Our Garden State Plaza, NJ location is closed on Sundays)

 

To check the latest status of each location, please click on the Store Locator Page.

Face Coverings

All Green Beauty Advisors will wear face covering masks and gloves. We kindly ask all guests to wear masks while shopping. This is a mandatory requirement to enter our stores.

Social Distancing

To limit contact, guests will find visual cues, such as signage or floor decals, to ensure six feet of separation are maintained. Where applicable we will have one way traffic markers to help guide you through our stores. We will limit the number of clients in store at one time based on the size of each location and the reduced number of Green Beauty Advisors on site.

Cashless payment

For the time being only cards and smart wallet apps will be accepted for payment. We apologize for any inconvenience.

Hygiene & Wellness

Hand sanitizer dispensers will be stationed at the store entrance and throughout the space.

Our Green Beauty advisors will participate in mandatory temperature checks before the start of their shifts and have been trained on new hygiene standards and CDC guidelines.

Store Cleanliness

Each store will be deep cleaned and sanitized before reopening and regularly when open. This will be performed by an external professional cleaning service. Shopping baskets will be sanitized before and after each user and we will sanitize shopping bags at check out. Our staff will proceed with regular cleaning and sanitation of all high touch areas through the day.

Testers and Services

We will re-open with a “no touch” approach for the time being. Testers will not be on display but you can ask our Green Beauty Advisors to demonstrate most of our products. Unfortunately no application on guests are allowed for the time being. Virtual shade-matching for foundation, concealer and lipsticks is available along with swatch charts for the other make-up categories. Make-up application or skincare mini facials will not be performed at this time.

Limited Store Occupancy
New York & New Jersey
Union Square: Max 7
Lexington Ave.: Max 7
World Trade Center: Max 5
Herald Square: Max 3
Garden State Plaza: Max 3

California
Santa Monica Promenade: Max 7
Santa Anita: Max 5
Stoneridge: Max 5
Del Amo: Max 3
Stonestown: Max 3
Store Exclusive Offers

FREE deluxe sample with any purchase*

FREE eco-tote bag with any purchase over $55*

Sheet Mask Special

Buy 10, Get 3 FREE*

(Equal or lesser value)

Special Deluxe Sample Gift
Special Deluxe Sample Gift

for healthcare workers / first responders with any purchase. (Please present ID)*

*Valid while supplies last and depending on store eligibility dates. Limit 1 per transaction.
Birthday Gift
Birthday Gift

VIP rewards program members who celebrated their birthday during store closure can stop by to pick up their gift within 60 days from reopening date.

Empties
Empties

Bring up to 10 innisfree skincare full size empties during the months of June and July (1 empty = 50 points, usually limited to 5 per month)

Adjusted Return Policy
Adjusted Return Policy

- We will accept in-store returns for purchases made at innisfree stores between January 1, 2020 and March 17, 2020.  All returns must be made by July 31, 2020 and with an original receipt.  We kindly ask for Guests to sanitize or place their returns in clear bags prior to bring them back to the stores.

 

- Returns of purchases made online at us.innisfree.com will not be accepted in-stores and must be shipped back to our logistics facility. You can use this link to start an online purchase return.

FAQs

We adjusted our store hours across all our locations to be 11AM to 7PM Monday to Saturday, and 12 noon to 7PM on Sundays. Please remember that our Garden State Plaza, NJ store is closed all day on Sundays.

We do not offer curbside pickup at this time.

Our Beauty Advisors will be wearing face coverings and we kindly ask that you do too. In most of our locations, face coverings are mandated for entry in store by public health authorities.

Yes, we will be scanning associates’ temperatures at the beginning of their shifts.

We believe that reopening stores without testers and services for the time being is the right decision to protect the safety and health of our community. Some of our make-up categories will have Virtual Try-on technology available for shade matching. All make-up shades will be displayed on swatch charts.

Yes, we support a number of contactless payment capabilities including contactless credit cards, Apple Pay or Samsung Pay.

We will accept in-store returns for purchases made at innisfree stores between January 1, 2020 and March 17, 2020.  All returns must be made by July 31, 2020 and with an original receipt.  We kindly ask for Guests to sanitize or place their returns in clear bags prior to bring them back to the stores.

Returns of purchases made online are only possible by shipping back to our logistic facility. You can use this link to start an online purchase return.

Yes, any VIP member of the innisfree rewards program who celebrated their birthday during the closure can stop by and pick up their birthday gift within 60 days from store reopening. Birthday gift is a program currently offered only to in-store shoppers. Soon to become available to online shoppers.

While we usually limit to 5 per month, members of the innisfree rewards program can bring back up to 10 full size skincare empties during the months of June and July. We kindly ask for Guests to sanitize or place their empties in clear bags prior to bring them back to the stores.

Yes, we are extending the validity of each voucher so that you can redeem them within 90 days of store reopening, if the voucher expired during the period of store closure.

Social distancing:

- Reduced number of customers allowed at one time

- No-touch consultation

- Cashless payment

Personal Protective Equipment:

- Mandatory masks for Associates and Customers

- Mandatory gloves for Associates

- Temperature checks for Associates

Sanitization:

- Professional deep cleaning

- Hand sanitizers available through the store

- Increased cleaning through the day

- Testers unavailable

- Sanitized shopping baskets and shopping bags